Returns Policy

The Adventureco team is here for you to ensure our products provide you with the best fit possible. If, for any reason, your order isn't quite right, please get in touch! Talk to one of our team for expert fitting tips, or to discuss your query. We are happy to offer an online credit note or refund. For all eligible returns — please see our ’89-Day Return Policy’ below to learn more.

Our 89 Day Returns Policy

If something is not quite right, we have got your back with Free Returns.  This means we spot the postage on any returned item.  Let us know and we will provide a label to assist with the return. 


We're happy to offer a credit or full refund for most products via our online, within 89 days of receiving the order, provided they are in new and unworn condition, with original packaging.

 

RETURNS CHECKLIST

Adventureco Australia will accept product returns for an exchange or refund provided that all of the following conditions are met:

  • Unworn and unused with the original tags still attached.
  • In the original packaging which must be in the original condition - DON'T attach the return label directly to the shoe box.
  • Shoes that are dirty or scuffed or that aren’t in the original packaging/shoebox can’t be returned under our returns policy.

Please note we are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you wear socks and test them out on the carpet (just in case!).

 

No returns on safety equipment

We do not accept returns on safety equipment. This includes:
- Harnesses
- Ropes
- Slings
- Carabiners
- Helmets 
Due to the nature of safety gear, we cannot accept returns on these items if you change your mind or if they do not fit. As they play a critical role in preserving your life, we need to be sure that the items we have sent out are in a new and safe condition. When these items are returned, we are unable to verify the item’s precise usage history or whether it has sustained an exceptional event during use (such as fall or fall arrest, use of storage at extreme temperatures, or modification outside manufacturer’s facilities).

Therefore, with the safety of you and others in our mind, our policy is no returns on safety equipment.

 

Sale items discounted are also available for a store credit or full refund.

We do kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

Our free shipping and returns policy is subject to fair use by you. If we notice an unusual pattern of returns activity, then we might have to deactivate your account or start charging you for return shipping costs on future orders. If this happens to you and you think we've made a mistake, please get in touch and we'll be happy to discuss it with you.

A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions.


Further questions?

Our team of experts are available to answer any questions. Contact us via phone 1800 845 224, email letsgo@adventureco.com.au, or chat to us online - we can't wait to hear from you.