Returns

Adventureco Returns & Refunds

We get it — sometimes things don’t work out. Whether your gear isn’t the right fit or you’ve simply changed your mind, we’re here to help make things right.

Need fitting tips? Have a question about a product? Our friendly team is ready to chat. And when it comes to returns, we keep it simple and stress-free.

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Our 365-Day Return Policy

Take your time — you’ve got 365 days to decide if your purchase is right for you.

• Free returns within Australia — we’ll spot the postage!
• Outside Australia? No worries — you can still return, just cover the shipping.

We’re happy to offer a full refund or store credit for most items, as long as they’re returned in:

✅ Brand new, unworn condition

✅ Original packaging (shoeboxes too!)

✅ With all tags attached

✅ Purchased directly from adventureco.com.au

Pro tip: Try your shoes on indoors with socks and soft flooring (carpet is ideal). No one wants a return rejected because of scuffed soles!

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What Can’t Be Returned?

Some items are adventure-ready from the start — and can’t be taken back:

Safety Equipment

For your safety (and ours), we cannot accept returns on the following unless faulty:

• Harnesses
• Ropes
• Slings
• Carabiners
• Helmets

Once these items leave our warehouse, we can’t verify their condition — and we take your safety seriously.

Electrical Equipment

Once opened, electrical items are not eligible for return unless they’re faulty. If something’s not working as it should, get in touch — we’ll sort it out.

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Sale Items

Even discounted gear can be returned! Sale items are eligible for store credit or a full refund, provided they meet our return conditions.

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Return Processing & Fair Use

Once your return reaches our HQ, give us up to 5 business days to process it.

We offer free returns because we want to make things easy — but if we notice a high volume of returns or patterns that don’t align with typical use, we may need to review your account or start charging return shipping. Think we’ve made a mistake? Let’s talk — we’re always happy to help.

Important: If we don’t receive your return, or it doesn’t meet the conditions above, we won’t be able to process your refund or credit.

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Need a Hand? We’re Just a Message Away.

Our expert team is always happy to help — before, during, or after your adventure.

📞 Call us: 1800 845 224

📧 Email us: letsgo@adventureco.com.au

💬 Chat with us online — we’d love to hear from you!