Adventureco Returns & Refunds Policy

We understand that sometimes your gear isn’t quite the right fit. Whether you’ve changed your mind or need a different size, we make returns easy and stress-free.

✅ 365-Day Hassle-Free Returns

You have 365 days to decide if your purchase is right for you.

• Free returns within Australia – we cover the shipping.
• International returns – you're welcome to return, just cover the shipping.

We offer a full refund or store credit for most items returned in:

• Brand new, unworn condition
• Original packaging (shoeboxes included)
• With all tags still attached
• Purchased directly from adventureco.com.au

Pro Tip: Try shoes on indoors with socks and carpet to avoid scuffs. We cannot accept returns with visible wear.

🚫 Items Not Eligible for Return

Safety Equipment

For safety reasons, we can’t accept returns on the following unless faulty:

• Harnesses
• Ropes
• Slings
• Carabiners
• Helmets

Once these leave our warehouse, we can’t guarantee their safety.

Electrical Equipment

Opened electrical items are non-returnable unless faulty. If your product isn’t working as expected, contact us — we’ll help sort it out.

🏷️ Sale Items

Sale items can be returned! You’re eligible for a full refund or store credit as long as the product meets the return conditions above.

⏳ Return Processing & Fair Use

• Returns are processed within 5 business days of arriving at our warehouse.
• We offer free returns to be fair — but if we notice excessive return activity, we may review your account or apply shipping charges.

Note: If your return is not received or doesn’t meet our return conditions, we cannot issue a refund or store credit.

📬 Need Help With a Return?

Our team is here to help before, during, and after your purchase.

• Call us: 1800 845 224
• Email: letsgo@adventureco.com.au
• Live Chat: Available on our website during business hours